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Volunteers are integral to our service, and as such we recognise the importance of supporting them as a part of the community we serve, and the community we wish to grow. We want you to enjoy your time volunteering with us.

This agreement outlines what you can expect from us, and our community expects from you.


We expect you:


  • To treat others with respect and courtesy.

  • To perform your Volunteering Role to the best of your ability.

  • To follow ICCM’s procedures and standards, including Health & Safety, Equal Opportunities & Diversity and Data Protection.

  • Respond to attempts to contact you within a reasonable timeframe.

  • To attend on time, or to give at least 24 hours’ notice to cancel or rearrange, meetings with staff and community members.

  • To complete risk assessments, with the support of staff, for any events or activities.

  • To let ICCM know of any problems or difficulties you experience during your Volunteering role.

  • Report any safeguarding issues you notice immediately.

  • Attend all training.

  • Not to purchase any goods or services without speaking to the relevant staff member first.

  • To act professionally when working with community members.

You can expect from us:


  • To always treat you with respect and courtesy.

  • To respond to any contact from you within a reasonable timeframe.

  • Support in conducting Risk Assessments.

  • To Provide Training, Support, and resources to help you conduct your volunteering Role.

  • Ensure you are never out of pocket due to your Volunteering, providing that has been approved by the appropriate staff member.

  • To support you in raising  and reporting safe guarding issues when the arise.

  • To act on your complaints and concerns in a timely and professional manner.

  • To deliver any materials or support on time, as agreed with you.



Please Note: This Volunteer Agreement is not intended to be a legally binding contract between us and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

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