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Role Purpose:

To provide assistance to Irish Community Care Manchester (ICCM) in delivering support to service users in order to continue progression on their personal targets and encourage their independence. This support is a means of improving the independence of those service users who have multiple or complex needs.


Role Activities:

In your role, you will:

  • Support service users for a period of time based on a mutual agreement between yourself and the service user.

  • Take into consideration the services users needs and capabilities when arranging times and locations.

  • Provide support and assistance to service users to enable them to make choices about their development and independence.

  • Help service users by building trust and maintaining a close relationship

  • Liaise regularly with the staff at ICCM in order to update them on progress and support needed.

  • Follow the guidelines set out by the Irish Community Care Manchester Volunteer Agreement.

  • Read and adhere to the Lone Working Policy and Safeguarding Policy.

  • Be comfortable volunteering in a lone working capacity.


Role Benefits:

In your role, you will have the opportunity to:

  • Develop new  interpersonal skills such as advocacy and supportive behaviour.

  • Gain experience of supporting service users with complex needs.

  • Get a reference detailing your achievements while in the role.

  • A DBS check.

  • Make a real difference to the lives of vulnerable people.



Support & Training:

To help you in your role we will provide training & support, including:

  •  Training and induction in order to ensure you are comfortable in your role.

  •  Support from staff at Irish Community Care Manchester.

  •  Support from fellow volunteers.

  •  Out of pockets expenses and travel paid for.


The role of Support Volunteer would best suit those who have studied or worked in social or health care previously. If you have volunteered as a Befriender previously this is an excellent opportunity to further develop skills with services users that have more complex needs.


If you would like more information about our Support Roles please contact:

Francis Duncan, Community Engagement and Engagement Lead:

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